1. Information We Collect

a. Personal Information (Voluntarily Provided)

When you interact with us through the Site or other communication channels, we may collect the following personal information:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Date of birth (if needed for certain programs)
  • Payment information for donations or event registrations (processed securely via third-party platforms)
  • Prayer requests or other message content submitted through forms
  • Church affiliation (if provided voluntarily)

b. Non-Personal/Automatically Collected Information

We also automatically collect certain information about your visit using cookies, analytics tools, and server logs:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the Site
  • Referring/exit URLs
  • Date/time stamps of your visit

This information is used for analytics, security, and improving our services.

2. How We Use Your Information

We use your information to:

  • Respond to questions, messages, and prayer requests
  • Process donations and provide receipts or donor acknowledgments
  • Send newsletters, ministry updates, event announcements, and other communications (with your consent)
  • Manage volunteer registrations, event RSVPs, and participation in ministry programs
  • Personalize your online experience
  • Improve the functionality and content of our Site
  • Comply with legal and tax-related obligations

3. Donor Privacy

We respect the privacy of our donors. We do not sell, trade, or share your personal or donation information with any third party, nor do we send donor mailings on behalf of other organizations.

Donations are processed securely through trusted third-party payment processors. We only receive limited information necessary to confirm and acknowledge your contribution.

4. Legal Basis for Processing Information (GDPR and CCPA Disclosure)

For individuals located in the European Economic Area or California, we process your personal data based on:

  • Your consent
  • The necessity to fulfill a contract or provide requested services
  • Compliance with legal obligations
  • Our legitimate interest in improving our outreach and communication

If you are a California resident, you have the right to request details about your personal information, request deletion, and opt out of certain data sharing under the California Consumer Privacy Act (CCPA).

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your data only in the following circumstances:

  • With third-party service providers that help us manage the Site, send emails, or process donations
  • With legal authorities, if required by law, subpoena, or in response to legal process
  • To protect the rights, property, or safety of Salem Hope and Caring Ministries, our users, or others

All third-party providers are required to maintain the confidentiality of your information.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law (e.g., for tax and accounting purposes). You may request that we delete your personal data at any time, subject to our legal obligations.

7. Your Rights and Choices

You have the right to:

  • Access and review the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (unless legally required to retain it)
  • Withdraw your consent to communications at any time by clicking “Unsubscribe” or contacting us directly
  • File a complaint with a data protection authority if you believe your rights have been violated

To exercise any of these rights, contact us 

8. Cookies and Analytics

We use cookies and third-party analytics (such as Google Analytics) to collect information about your browsing behavior. Cookies are small data files stored on your device that help us improve the functionality of our Site.

You may adjust your browser settings to refuse or delete cookies, but some parts of the Site may not function properly without them.

9. Email and Communications

If you sign up for our newsletter or provide your email through a form, we may send you updates, prayer newsletters, and information about events or services. You can opt out at any time via the unsubscribe link or by contacting us.

10. Security of Your Information

We implement reasonable physical, electronic, and administrative safeguards to protect your data from loss, misuse, or unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to contact us if you believe your information has been compromised.

11. Children’s Privacy

We do not knowingly collect or solicit information from children under the age of 13 without verifiable parental consent. If we learn we have collected such information without permission, we will promptly delete it. Parents or guardians who believe we may have collected information from a child can contact us.

12. Links to Third-Party Sites

Our website may contain links to other websites, including donation platforms or partner ministries. We are not responsible for the content or privacy practices of these sites. We encourage you to read their privacy policies before providing your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated effective date. Your continued use of our Site after such changes constitutes your acceptance of the revised policy.